Customer service

A question about your order, dispatch or delivery? Check your tracking first, then follow the steps below.

1. Check your parcel tracking

Your tracking page shows the recorded steps for your parcel, from preparation to delivery. Use the tracking number sent for your order. If something looks wrong, contact us straight away.

Track my order

2. Our delivery times

Free saver delivery to UK addresses. The delivery time that applies is the one shown when you ordered.

If the stated delivery time has not passed, check back for new tracking updates.
If your delivery is late or has a problem, send a claim below. You can contact us at any time.

Returns & refunds

To request a return, a refund or to cancel under your 14-day cancellation right, contact us with your order number. This is available regardless of any delivery investigation and does not affect your statutory rights.

3. Open a delivery claim

Enter your order and the details of the problem. Our team will review your order and its tracking. The first review can take up to 3 working days. A refund or replacement is only confirmed after review.